EUROPEAN JOURNAL OF
PHARMACEUTICAL AND MEDICAL RESEARCH

An International Peer Reviewed Journal for Pharmaceutical, Medical & Biological Sciences

An Official Publication of Society for Advance Healthcare Research (Reg. No. : 01/01/01/31674/16)

European Journal of Pharmaceutical and Medical Research (EJPMR) has indexed with various reputed international bodies like : Google Scholar , Indian Science Publications , InfoBase Index (In Process) , SOCOLAR, China , Research Bible, Fuchu, Tokyo. JAPAN , International Society for Research activity (ISRA) , Scientific Indexing Services (SIS) , Polish Scholarly Bibliography , Global Impact Factor (GIF) (Under Process) , Universal Impact Factor , International Scientific Indexing (ISI), UAE  , Index Copernicus , CAS (A Division of American Chemical Society) USA (Under Process) , Directory of Open Access Journal (DOAJ, Sweden, in process) , UDLedge Science Citation Index , CiteFactor , Directory Of Research Journal Indexing (DRJI) , Indian citation Index (ICI) , Journal Index (JI, Under Process) , Directory of abstract indexing for Journals (DAIJ) , Open Access Journals (Under Process) , Impact Factor Services For International Journals (IFSIJ) , Cosmos Impact Factor , Jour Informatics (Under Process) , Eurasian Scientific Journal Index (ESJI) , International Innovative Journal Impact Factor (IIJIF) , Science Library Index, Dubai, United Arab Emirates , Pubmed Database [NLM ID: 101669306] (Under Process) , 

 ISSN 2394- 3211

Impact Factor: 4.161

 ICV - 45.77

Abstract

PUBLICS' PERCEPTIONS OF COMMUNITY PHARMACISTS AND SATISFACTION WITH PHARMACY SERVICES

Amal A. El-Kholy* and Mohamed M. M. Abdel-Latif

ABSTRACT

Background: The pharmacist plays a major role in serving patients and delivering pharmaceutical services to the community. The recognition of pharmacy services by the public is important to the success of pharmacy profession. It is unclear whether the public fully appreciates what the pharmacists can do and their acceptance of the pharmacist as a key healthcare provider. Objectives: The aim of the present study was to examine the public's perceptions of the community pharmacist and satisfaction with pharmacy services in Saudi Arabia. Methods: A cross-sectional studywas conducted on a randomly selected sample of the public(n=1000) inSaudi Arabia. A 40-item structured self-administered questionnaire comprised of questions on demographics characteristics of the respondents, rolesand competency of thecommunity pharmacist, pharmacy facility and satisfaction with pharmacy services. Descriptive statistics were used to analyze the data. Results: The response rate of the survey was 76.92%. Public' opinions were influenced by the pharmacist's availability and knowledge, pharmacy location, service promptness, and counseling services. Overall, 80.5% of respondents agreed that community pharmacists treat them with respect. The pharmacist was the first professional approached for medicines information; however, fewer respondents considered the pharmacist as a healthcare provider. Doctors were identified as their preferred source of drug therapy consultation by 58.7% and pharmacists by 41.29%. About 72.8% of respondents agreed that pharmacists provided them clear instructions about medication use and 70.2% trusted pharmacists' opinion about medications. The percent of the satisfaction with the pharmacist was 62.5% and pharmacy services were 64.8%. Conclusion: The public were satisfied to certain extent with community pharmacists' professionalism and pharmaceutical services. The study amplifies the need for a more projection of the pharmacist's role in the community to be accepted by the public as a healthcare provider.

Keywords: Public, Community pharmacist, Pharmacy services, Satisfaction, Saudi Arabia.


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Google Scholar Indian Science Publications InfoBase Index (In Process) SOCOLAR, China Research Bible, Fuchu, Tokyo. JAPAN International Society for Research activity (ISRA) Scientific Indexing Services (SIS) Polish Scholarly Bibliography Global Impact Factor (GIF) (Under Process) Universal Impact Factor International Scientific Indexing (ISI), UAE Index Copernicus CAS (A Division of American Chemical Society) USA (Under Process) Directory of Open Access Journal (DOAJ, Sweden, in process) UDLedge Science Citation Index CiteFactor Directory Of Research Journal Indexing (DRJI) Indian citation Index (ICI) Journal Index (JI, Under Process) Directory of abstract indexing for Journals (DAIJ) Open Access Journals (Under Process) Impact Factor Services For International Journals (IFSIJ) Cosmos Impact Factor Jour Informatics (Under Process) Eurasian Scientific Journal Index (ESJI) International Innovative Journal Impact Factor (IIJIF) Science Library Index, Dubai, United Arab Emirates Pubmed Database [NLM ID: 101669306] (Under Process)