PSYCHOSOCIAL PROBLEMS OF CLERICAL STAFF ASSESSED WITH COPENHAGEN PYSCHO-SOCIAL QUESTIONNAIRE.

Shweta Satish Devare Phadke*, Priti Das and P. Sathya 

ABSTRACT

The word “clerk” mean “scholar” in medieval context. In this present world each and every single office needs clerk to handle important secretarial task. Even though they do most of their work in sitting position, they have to adapt different postures to do certain aspect of their task and prolong use of computer and telephone is also common. Work efficiency depends on number of factors like interest, benefits, proper co-ordination among staffs and higher authorities. The broad objective of the present study is to understand the job-related stress of clerical staffs, causal factors behind the same, as well as other problems faced by them in discharging their job efficiently and recognize a solution. The aim of this study is workplace evaluation for psychosocial factors using the „Copenhagen psychosocial questionnaire‟ (COPSOQ). Methodology: a community based cross-sectional survey study was conducted among clerical staffs of D.Y. Patil University in Navi Mumbai, India. Result: from the data it appears that clerical staffs have high quantitative demands, behavioral stress and insecurities at work. Conclusion: Proactive worksite health promotion program to reduce quantitative demands and stresses needed.

Keywords: Copenhagen psychosocial questionnaire, clerical staff.